Hilltop Center
Hilltop, West Virginia
152 Saddleshop Road, Hilltop, WV, 25855
Hilltop Center Quality & Safety Report
Below Average
CMS Official Overall: 3★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $22,562
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.44 hrs
- Licensed practical nurse (LPN) 0.97 hrs
- Certified nursing aide (CNA) 1.59 hrs
- Physical therapy 0.04 hrs
Quality rating trend
Overall rating stable at 3 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Nursing home · Hospice · Rehabilitation center
- Capacity
- 120 certified beds · ~115 avg residents/day (96% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Hilltop Center is a for-profit corporate skilled nursing facility in Hilltop, West Virginia, featuring 120 licensed beds. The center holds a 3-star overall rating from CMS, supported by a 5-star rating for quality measures and 2-star ratings for both staffing and health inspections. Clinical services provided include long-term care and licensed nursing oversight for residents.
Location
152 Saddleshop Road, Hilltop, WV, 25855, Hilltop, WV
Recent reviews
- Debbie Thompson ★★★★★ December 11, 2025
Hilltop is one of the top facility in the area. They focus on providing family friendly environment and help your loved one get back on their feet with their rehab and nursing department. They even take the time to bring the community to the residents from back to school events, trick or treat and much more.
- Garnett Shinault ★★★★★ November 24, 2025
Good facility great care, good food, fantastic therapy team.
- Sandra Bailey ★☆☆☆☆ October 19, 2025
Horrible place, wouldn't recommend to anyone. They do not communicate with family at all, only time they call is when it's time to collect payment.They constantly lose residents clothing and personal belongings.
- KELLY Fugate ★★★★☆ May 21, 2025
Every person on the staff were kind and great people. I wasn't happy about being sent to a nursing home for rehab but i overcame that. My physical therapy sessions were all good and I only had to be there 10days. I was up and moving around pretty well with my pulmonary issues. I'll only say this ,the food pretty much sucked and small potions. I seriously doubt that caloric intake and serving sizes are being paid attention to at all.. Nightshift is too short staffed to meet the needs of the people there. As I said I was there 10 days however I was only afforded 1 shower in that time.. otherwise it wasn't a bad place and they treat patients very well..
- Dawn Hearl ★★★★★ April 11, 2025
Staff is extremely nice and helpful. Very thorough and knowledgeable about my condition.
Frequently asked questions
- What is the overall CMS rating for Hilltop Center?
- Hilltop Center has an overall CMS rating of 3 out of 5 stars.
- How did Hilltop Center score on health inspections?
- Hilltop Center received a health inspection rating of 2 out of 5 stars from CMS.
- What is the staffing rating for Hilltop Center?
- Hilltop Center has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Hilltop Center have?
- Hilltop Center has 120 certified beds.
- Does Hilltop Center accept Medicare or Medicaid?
- Yes, Hilltop Center accepts Medicare and Medicaid.
- Where is Hilltop Center located?
- Hilltop Center is located at 152 Saddleshop Road, Hilltop, WV, 25855, Hilltop, West Virginia.
- How can I contact Hilltop Center?
- You can reach Hilltop Center by phone at +1 304-469-2966.
More facilities in West Virginia
No facilities listed within the immediate area. Here are highly rated options elsewhere in West Virginia.
- Pocahontas Center Marlinton · 5.0★
5 Everett Tibbs Road, Marlinton, WV, 24954
- Taylor Healthcare Center Grafton · 5.0★
2 Hospital Plaza, Grafton, WV, 26354
- White Sulphur Springs Center White Sulphur Spring · 4.2★
345 Pocahontas Trail, White Sulphur Spring, WV, 24986
- Marmet Center Marmet · 4.1★
One Sutphin Drive, Marmet, WV, 25315
- Wellsburg Healthcare Center Wellsburg · 4.0★
70 Valley Haven Dr, Wellsburg, WV, 26070
About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.