White Sulphur Springs Center

Safety & Inspections

Health deficiencies

National median: 7

10 above national median

Total federal penalties

$72,596

CMS data as of January 1, 2026

Staffing breakdown

Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.

Total nurse staffing

National median: 4.12 hrs

2.84 hrs below national median

Registered nurse (RN)

0.61 hrs

Licensed practical nurse (LPN)

0.74 hrs

Certified nursing aide (CNA)

1.78 hrs

Physical therapy

0.07 hrs

Quality rating trend

Overall rating declined from 4 to 3 stars over 18 data points.

Facility profile

Type

Skilled Nursing Facility · Nursing home · Hospice · Rehabilitation center

Capacity

68 certified beds · ~64 avg residents/day (94% occupancy)

Ownership

For profit - Corporation

Payment accepted

Medicare Medicaid (Medicare and Medicaid)

About

White Sulphur Springs Center is a 68-bed, for-profit skilled nursing facility located in White Sulphur Springs, West Virginia. The center holds a 3-star overall rating from the Centers for Medicare & Medicaid Services, based on a 5-star rating for quality measures and 2-star ratings for staffing and health inspections. It operates as a corporate-owned institution providing long-term care and rehabilitation services.

Location

345 Pocahontas Trail, White Sulphur Spring, WV, 24986, White Sulphur Spring, WV

Recent reviews

• Laela Feury ★☆☆☆☆ May 13, 2025

  My grandfather was in this nursing home for just 20 days, and it was a terrible experience. He was often left unattended, sometimes for long periods. The staff seemed stretched thin, and there weren't enough people on the floor to care for the residents. He wasn't dressed properly, and he developed bedsores during his short stay. The staff didn't seem very caring or attentive. We even had to find his personal clothes ourselves because they weren't returned to his room. Family members were there every single day, and I can only imagine the poor care that the residents who did not have anyone checking on them regularly received. I wouldn't recommend this place to anyone.

• Loretta Gwinn ★☆☆☆☆ February 21, 2025

  This is a nasty horrible place . Drs . Orders not followed . Gloves not being worn mask not being worn . Did not see any hand washing done . Resident care done at a very minimum. The facility smells really bad. Not clean at all. Told by staff the DON that they didn't have to follow DRS orders. Staff really rude. My mother will never ever be back there again. And I would suggest that no one send there loved ones there. I have seen dog pounds that was much much cleaner and smelled a whole lot better. My mother has missing clothes . She was not kept clean . Has a bad rash under her breast. The nursing staff was asked to shower my mother at least every other day . It was not done. She was dirty but not only her most of the residents looked untidy and dirty. So glad she is not there anymore. Nursing homes get about 13000.00 a month to take care of your loved ones it doesn't matter if it is private pay Medicaid or Medicare paid these poor souls sure are not getting the adequate care.

• Becky Bennett ★☆☆☆☆ February 12, 2025

  Not a good experience at all. My mother in law was sent here for physical therapy that they haven't started and it's been 5 days. When myself and others went to visit her she stnuk along with the nursing home itself. We requested for her to have a shower and it was finially done 3 days later. We were also told that they do not honor doctor ordered restrictions because she is her own person and can do what she wants. The restrictions are a crucial part of her care and is one reason why we have medical power attorney because she does not understand the importance of it. I was also told by the social worker that they would not contact the hospital to confirm the ordered restrictions.

• Ernie Palmer ★★★★★ December 17, 2024

  Big shout out to the employee that came up with the Christmas Card. Thank you very much!!

• David Palmer ★★★★★ November 1, 2024

  We are so blessed for Mom to be living there. She is very happy, feels safe.<br>Which means the world to us.

Frequently asked questions

What is the overall CMS rating for White Sulphur Springs Center?

White Sulphur Springs Center has an overall CMS rating of 3 out of 5 stars.

How did White Sulphur Springs Center score on health inspections?

White Sulphur Springs Center received a health inspection rating of 2 out of 5 stars from CMS.

What is the staffing rating for White Sulphur Springs Center?

White Sulphur Springs Center has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.

How many beds does White Sulphur Springs Center have?

White Sulphur Springs Center has 68 certified beds.

Does White Sulphur Springs Center accept Medicare or Medicaid?

Yes, White Sulphur Springs Center accepts Medicare and Medicaid.

Where is White Sulphur Springs Center located?

White Sulphur Springs Center is located at 345 Pocahontas Trail, White Sulphur Spring, WV, 24986, White Sulphur Spring, West Virginia.

How can I contact White Sulphur Springs Center?

You can reach White Sulphur Springs Center by phone at +1 304-536-4661.

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