Shenandoah Center
Charles Town, West Virginia
50 Mulberry Tree Street, Charles Town, WV, 25414
Shenandoah Center Quality & Safety Report
Poor
CMS Official Overall: 1★ / 5
CMS data as of January 2026
This score is calculated from three federally reported CMS metrics: Health Inspections (weighted 50%), Staffing levels (25%), and Quality Measures (25%). Facilities with serious safety findings receive score deductions. For centers with 5+ Google reviews, resident feedback contributes 15% of the final score. Learn more →
Safety & Inspections
- Health deficiencies
- National median: 7
- Total federal penalties $48,469
- Abuse citation
- CMS has cited this facility for abuse in one of the two most recent reporting cycles.
CMS data as of January 1, 2026
Staffing breakdown
Average hours of nursing care each resident receives per day, by staff role. Higher numbers generally indicate more attentive care.
- Total nurse staffing
- National median: 4.12 hrs
- Registered nurse (RN) 0.72 hrs
- Licensed practical nurse (LPN) 0.40 hrs
- Certified nursing aide (CNA) 1.75 hrs
- Physical therapy 0.07 hrs
Quality rating trend
Overall rating stable at 1 stars across 18 data points.
- Overall
- Health inspection
- Staffing
- Quality measures
Facility profile
- Type
- Skilled Nursing Facility · Building
- Capacity
- 78 certified beds · ~73 avg residents/day (93% occupancy)
- Ownership
- For profit - Corporation
- Payment accepted
- Medicare Medicaid (Medicare and Medicaid)
About
Shenandoah Center is a for-profit corporate skilled nursing facility in Charles Town, West Virginia, featuring 78 licensed beds. According to CMS data, the center holds a 1-star overall rating, derived from a 1-star health inspection score, 2-star staffing levels, and a 4-star rating for quality measures.
Location
50 Mulberry Tree Street, Charles Town, WV, 25414, Charles Town, WV
Frequently asked questions
- What is the overall CMS rating for Shenandoah Center?
- Shenandoah Center has an overall CMS rating of 1 out of 5 stars.
- How did Shenandoah Center score on health inspections?
- Shenandoah Center received a health inspection rating of 1 out of 5 stars from CMS.
- What is the staffing rating for Shenandoah Center?
- Shenandoah Center has a staffing rating of 2 out of 5 stars, based on nurse-to-resident ratios.
- How many beds does Shenandoah Center have?
- Shenandoah Center has 78 certified beds.
- Does Shenandoah Center accept Medicare or Medicaid?
- Yes, Shenandoah Center accepts Medicare and Medicaid.
- Where is Shenandoah Center located?
- Shenandoah Center is located at 50 Mulberry Tree Street, Charles Town, WV, 25414, Charles Town, West Virginia.
- How can I contact Shenandoah Center?
- You can reach Shenandoah Center by phone at +1 304-724-1101.
More facilities in West Virginia
No facilities listed within the immediate area. Here are highly rated options elsewhere in West Virginia.
- Pocahontas Center Marlinton · 5.0★
5 Everett Tibbs Road, Marlinton, WV, 24954
- Taylor Healthcare Center Grafton · 5.0★
2 Hospital Plaza, Grafton, WV, 26354
- White Sulphur Springs Center White Sulphur Spring · 4.2★
345 Pocahontas Trail, White Sulphur Spring, WV, 24986
- Hilltop Center Hilltop · 4.2★
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- Marmet Center Marmet · 4.1★
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About this data
How to read this page
Star ratings vs. Care Quality Score: The Google star rating reflects visitor and family opinions collected from public reviews. The Care Quality Score is an independent metric derived entirely from federal inspection data — the two measure different things, and comparing them side-by-side gives a fuller picture.
Where this data comes from
All clinical data on this page originates from the Centers for Medicare & Medicaid Services (CMS), the federal agency that certifies and inspects every Medicare- and Medicaid-participating nursing home in the United States. Reviews are imported verbatim from public Google business listings.
What to do next
Data is a starting point, not a final answer. We encourage families to visit facilities in person, observe daily routines, and speak with staff and residents. See our guide: Questions to Ask When Visiting →
Listing data sourced from CMS provider records and public Google business data. ACD-HUB independently aggregates and never accepts paid placement.